The best back-up in the business: Whether we’re providing you with support, parts or finance, we aim for 100% satisfaction. It’s all part of our promise to put you, the customer, first.

 Wherever you are, we are.

Our mission to provide world-class support and deliver 100% satisfaction reaches into more than 1,500 dealer depots, spanning 150 countries across five continents. The aim? To bring you global expertise at a local level. We truly believe no other manufacturer does more to understand the subtle differences between one region of the world and another. It’s a degree of attention that we maintain at every level of the company and an assurance to our customers that wherever they are in the world, JCB will fulfil their needs.

We now enable remote monitoring and configuration of your unit. Find out more here...
Trust the genuine article

At the heart of the support network is our impressive World Parts Centre, a state-of-the-art facility operating 24/7 to dispatch more than a million genuine parts and attachments every week to our dealers and international distribution centres. Because we understand the need to minimise downtime, we utilise the latest logistics and warehouse management systems and have committed to an ‘Anywhere in 24 hours’ strategy.
Keeping you up and running.

Just as important as genuine JCB parts are the people who fit and maintain them. Our JCB-trained technicians in all of those 1,500-plus dealer depots provide excellent, expert customer care, whether it’s routine servicing or something more urgent. If there is an emergency breakdown situation, we need to act fast. This is why all our dealers operate their own fleets of support vehicles, enabling parts to be delivered quickly and fitted expertly, and fulfilling our promise to keep our customers working.
Maximising earning potential.

We grow as our customers grow. That’s why, at JCB, we are committed to offering expert financial advice and support to help customers maximise their earning potential. Finance options* are available for new and used machinery, all part of our dedication to helping customers preserve their working capital while spreading costs in the most effective and tax-efficient way. And as well as financial help, we are also happy to offer JCB Insurance.* We specialise in construction and industrial insurance and in offering Insurance Premium Finance facilities.

* Please check individual countries for Parts Distribution Centres or available services.